Senior Desktop Support Manager

Roles and Responsibilities

• Lead and manage desktop support and end-user IT support teams.
• Deliver high-touch, white-glove support for executive leadership and key stakeholders.
• Oversee endpoint lifecycle management, including provisioning, patching, security, and asset governance.
• Ensure timely resolution of technical issues and adherence to service standards.
• Manage support operations across distributed or regional teams.
• Partner with IT and security teams to maintain secure and compliant environments.
• Manage vendors, service providers, and operational budgets.
• Drive continuous improvement in IT support processes and user experience.

Required Qualifications

• 8+ years of IT support experience, including 3+ years in a desktop or end-user support leadership role.
• Strong expertise in macOS and Windows enterprise environments.
• Experience supporting executive-level users in high-touch environments.
• Strong understanding of endpoint lifecycle management, security patching, and asset management.
• Proven experience leading geographically distributed teams.
• Strong communication skills with ability to translate technical issues for non-technical stakeholders.
• Experience with budget and vendor management.

Preferred Qualifications

• Experience in creative, design-led, or high-performance enterprise environments.
• Background in retail or large-scale enterprise IT environments.

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