Serve as subject matter expert (SME) for various technical aspects of Citrix, including Azure VDI, Citrix DaaS, Analytics, Machine Creation Service, Citrix Virtual Apps, Citrix Virtual Desktops, Hosted Desktops, Citrix & FSLogix Profile Management, Workspace Environment Management, Citrix Policies, NetScaler Gateway, Citrix ADM, Storefront, Multi-site aggregations & vSphere.
Work side-by-side with the rest of the Citrix team as needed to perform routine maintenance of the Citrix system, including end-user support, creating & maintaining the golden images, working with Advanced Group Policy Management, and setup/configuration and debugging of the various components of the Citrix Sites.
Provide technical support and assistance to Systems/Applications Analysts, Systems Engineers, and other technical staff/application teams.
Participate in documenting, communicating, and enforcing policies for securing and standardizing systems, infrastructure, and software as necessary.
Ensure configuration and change management processes, procedures, and controls are implemented and adhered to.
Authoring the documentation for updating infrastructure, support, and procedures.
Interface with the Architect and Engineering team to develop and maintain all technical schematics, Functional & Design Specifications, Installation Qualifications, and test plans.
Monitoring and metrics gathering for the end user logon/logon experience in Citrix environments.
Completion of assigned ad-hoc projects and tasks.
Requirements
Knowledge of one of the Enterprise Patch Management applications.
6+ years as a Tier 3 Cloud Engineer.
6+Years Implementing Citrix VDI Solutions.
Ability to write Windows PowerShell / VB script and able to automate routine admin tasks.
Knowledge of hypervisor VMware 6.5/6.7 and newer versions.
Ability to resolve Tier II and III escalated Citrix issues that include printing, profile management, redirections, and application troubleshooting.
Able to demonstrate a high degree of flexibility, including flexibility in working hours to support customers across multiple time zones.
Ability to obtain any required security clearances.