Primary Responsibilities

• Design, implement and deliver the functional and technical components of planning, budgeting and forecasting solutions using SAC Planning.
• Proactively monitor availability and performance of the SAP Cloud using key performance tools
• Effectively and quickly respond to monitoring alerts, incident tickets and overall technical support for the SAP product suite
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Ensure user tickets and monitoring alerts are handled according to pre-defined SLA's for response time, updates and closure
• Develop and automate manual tasks to improve day-to-day monitoring and scalability of time critical operations
• Balance feature development speed and reliability with well-defined service level
• Document standard operating procedures to effectively utilize ITIL best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Working experience in a Linux environment
• Experience with SAP hosting on public cloud (e.g., Microsoft Azure (preferred), AWS) 
• Experience working in global Agile scrum teams is a plus 
• Experience in implementing, installing, and upgrading SAP systems