Duties and Responsibilities

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
• Review solutions and recommend improvements.
• Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes.
• Ensure success and acceptance criteria are defined for each story.
• Ensure documentation of the steps for testing.
• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs.
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce.

Required Qualifications/Skills

• Bachelor’s or Postgraduate degree or professional qualification in Computer Science, or a similar field of study.
• At least 4 years of experience in a leading role in delivering Salesforce projects.
• A strategic approach to solution design, with a proven ability to develop and execute tactical plans to support the strategy.
• Minimum Salesforce certified(Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder).
• A self-starter, experienced in leading projects or delivery work streams.
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence.
• Excellent ability to coach, motivate, and direct work tasks to a multi-disciplinary team of Salesforce professionals.

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