Responsibilities

• Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level
• Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables
• Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer
• Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value
• Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value
• Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc
• Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes
• Plan and manage program staffing and financials
• Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.
• Coach and partner with customer executives
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive success
• Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.
• Identify, handle and mitigate program risk

Qualifications

• Salesforce program management and project management skills
• Experience implementing and managing Salesforce projects
• Strong understanding of Salesforce platform and its capabilities
• Ability to analyze and document business requirements
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Attention to detail and strong organizational skills
• PMP or Salesforce certifications are a plus
• Bachelor's degree in Business Administration, Computer Science, or related field