Salesforce Program Manager

2T Consulting

Cleveland, OH

Posted On: Mar 28, 2024

Job Overview

Job Type

Full-time

Experience

6 - 10 Years

Salary

$80,000 - $120,000 Per Year

Work Arrangement

On-Site

Travel Requirements

0%

Required Skills

  • Salesforce
  • KPIs
  • risk management
  • project plan
  • PMP
Job Description
Responsibilities
  • Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level
  • Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables
  • Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer
  • Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value
  • Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value
  • Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc
  • Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes
  • Plan and manage program staffing and financials
  • Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.
  • Coach and partner with customer executives
  • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive success
  • Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.
  • Identify, handle and mitigate program risk
Qualifications
  • Salesforce program management and project management skills
  • Experience implementing and managing Salesforce projects
  • Strong understanding of Salesforce platform and its capabilities
  • Ability to analyze and document business requirements
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Attention to detail and strong organizational skills
  • PMP or Salesforce certifications are a plus
  • Bachelor's degree in Business Administration, Computer Science, or related field

Job ID: 2C240101


Posted By

Kanika Arora

Sr. Recruiter