Responsibilities

• Collaborate with diverse stakeholders to understand their needs, and work closely with Salesforce Product/Engineering teams to design, build, and deploy solutions.
• Communicate project progress, prioritization decisions, and roadmaps to senior leadership through updates, presentations, and documentation. Address urgent questions from leadership as needed.
• Drive change management efforts, including communication, training, and support for partner teams, and provide troubleshooting assistance when necessary.
• Own and manage your project roadmap by identifying new opportunities, proposing prioritization within existing requests, and ensuring alignment with business goals.
• Work with Engineering and Analytics to automate repetitive operational tasks, such as candidate pipelines and data processing, to improve efficiency.
• Navigate competing priorities, manage stakeholder expectations, proactively address obstacles, and influence resource allocation decisions to ensure successful project outcomes.

Qualifications

• Proven experience managing Salesforce systems, including customization, implementation, and troubleshooting.
• Strong collaboration and communication skills, with the ability to engage stakeholders across multiple teams and levels of the organization.
• Demonstrated ability to prioritize and manage a project roadmap, balancing competing demands.
• Experience with change management, including communication strategies, training programs, and support processes.
• Ability to work closely with engineering, product, and analytics teams to drive automation and operational efficiency.
• Strong problem-solving skills with the ability to anticipate challenges and proactively address them.
• Experience in writing documentation and providing training on Salesforce best practices.
• Familiarity with project management tools and methodologies.

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