Roles and Responsibilities

• Design, configure, and implement FSL solutions, including Work Orders, Service Appointments, and Service Territories.
• Develop custom functionality using Apex, Flows, Lightning Web Components (LWC), and APIs to address specific business needs.
• Integrate FSL with enterprise systems such as MuleSoft, SAM, and other third-party applications.
• Create reports and dashboards to track key performance indicators (KPIs) and provide actionable insights.
• Provide ongoing support per defined SLAs, troubleshoot technical issues, and resolve performance bottlenecks.
• Conduct unit testing, integration testing, and create technical design specifications, user manuals, and configuration guides.
• Deliver ad-hoc training and end-user support to ensure smooth adoption and usage of FSL features.

Required Skills

• Strong hands-on experience in Salesforce Field Service Lightning, including setup and configuration of work orders, service appointments, and service territories.
• Proficiency in Apex, Flows, Lightning Web Components (LWC), SOQL, SOSL, and mobile FSL app capabilities (including offline functionality).
• Experience with REST/SOAP APIs for integration with third-party applications.
• Ability to create detailed reports and dashboards for service operations tracking.
• Ability to translate business requirements into technical solutions, create technical design specifications, and troubleshoot issues.
• Experience with unit testing, integration testing, and creating user manuals and configuration guides.
• Knowledge of Youreka Form is a plus.

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