Salesforce Center Of Excellence (CoE) Lead

Primary Responsibilities

• Lead and mentor Salesforce teams, architects, developers, administrators, and technical resources.
• Define and execute the Salesforce Center of Excellence strategy, roadmap, governance, and operating model.
• Establish enterprise standards for Salesforce architecture, development, security, integration, data, and platform operations.
• Provide technical leadership across multi-cloud and/or multi-org Salesforce environments.
• Ensure Salesforce solutions are scalable, secure, maintainable, and aligned with enterprise architecture standards.
• Partner with business and technology leaders to translate business priorities into Salesforce platform strategy and investment plans.
• Establish governance processes covering architecture reviews, development standards, release management, security, and platform adoption.
• Oversee external vendors, partners, Statements of Work (SOWs), budgets, and delivery performance.
• Monitor platform risks, technical debt, operational performance, and compliance requirements.
• Define and track KPIs, SLAs, platform health, delivery metrics, and governance effectiveness.
• Drive continuous improvement, standardization, automation, and adoption of Salesforce best practices.
• Communicate Salesforce strategy, roadmap, risks, and investment requirements to executive and technical stakeholders.

Required Skills

• Proven experience leading Salesforce teams and technical resources.
• Strong experience with enterprise-scale Salesforce environments.
• Hands-on experience with multi-cloud and/or multi-org Salesforce implementations.
• Strong knowledge of Salesforce architecture, governance, security, integrations, and platform operations.
• Experience establishing and enforcing Salesforce governance frameworks, standards, and best practices.
• Experience managing vendors, SOWs, budgets, delivery timelines, and performance.
• Strong understanding of Salesforce platform strategy, roadmap planning, and technical risk management.
• Excellent leadership, stakeholder management, communication, and executive presentation skills.

Preferred Qualifications

• Advanced Salesforce certifications and/or Salesforce Architecture credentials.
• Experience designing and governing complex Salesforce enterprise architectures.
• Experience across multiple Salesforce clouds and products.
• Familiarity with enterprise security, compliance, DevOps, integration, and data governance practices.
• Experience operating or scaling a formal Salesforce Center of Excellence (CoE).

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