Salesforce Business Analyst-Administration

  • Salary

    $65 Per Hour


6 to 8 Years

Posted On

Dec 08, 2023


Long Finch Technologies

Travel Requirements


Job Overview

Required Skills

  • Salesforce BA
  • Administration
  • Business Analyst
  • Salesforce Development
  • Service Cloud
  • Agile
  • DevOps
  • JIRA

Job Type

Contract - Corp-to-Corp, Contract - Independent, Contract - W2



Job Description

Roles & Responsibilities:

Technical Skills/Experience (Required)-

  • 6+ years of professional Business Analyst experience
  • 3+ years developing, supporting and/or managing (Marketing, Sales, Service Cloud)/ Salesforce Development requirements
  • 3+ years of experience working in projects utilizing the Agile methodology
  • Bachelors' degree (or commensurate experience)
  • At least one Salesforce Certification such as Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud
  • Consultant, Certified Salesforce Business Analyst – Multiple preferred
  • Proven record of success in driving Salesforce requirements and documentation to successful project completion
  • Deep knowledge of Salesforce declarative and customization capabilities
  • Proficient in Microsoft suite of tools
  • Experience managing projects using Agile software tools such as DevOps, Rally, JIRA, etc.
  • Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies

Soft Skills (Required)-

  • Excellent oral and written communication skills
  • Strong accountability, planning, and organization
  • Ability to proactively lead and empower teams, communicating appropriately to ensure a team’s success
  • Highly developed interpersonal skills
  • Ability to multi-task and perform effectively in a fast-paced environment
  • Able to think independently and consider cross-functional and downstream impacts
  • Experience working in onshore/offshore team model
  • Curious with a desire to learn and keep up with the latest Salesforce and industry trends
  • Knowledge of the Healthcare industry, Call Center and/or Eligibility functionality is a huge plus
    Experience leading large scale data migration efforts

Business Analysis Responsibilities:

  • Plan, define, author, and assist in the design of Salesforce solutions
  • Collaborate with resources from across Salesforce team to ensure that requirements are understood and implemented as specified
    Compose User Stories
  • Diagram and evaluate existing processes; interpret into Salesforce requirements and solutions
  • Document and initiate improvements to existing processes
  • Audit processes to identify process and performance defects
  • Advise the business on Salesforce best practices and tools/solutions
  • Prepare presentations for the team and management highlighting progress and risks
  • Identify inefficiencies and assist in providing innovative approaches to resolve

Administrator Responsibilities:

  • Administer all aspects of the Salesforce application including users and license management, new user setup and deactivation, roles, profiles, OWDs, sharing rules, and permission set groups, etc.
  • High level of familiarity and proficiency enabling and administering multiple Salesforce cloud applications
  • Triage and successfully close user support tickets
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, custom settings, dashboards, and reports
  • Lightning framework expertise
  • Sandbox environment management
  • Monitor user adoption
  • Maintain database for integrity and accuracy including cleansing and duplicate record management
  • Conduct user training and create training materials
  • Conduct relevant research, data analysis, and create reports
  • Understand and help implement the security of Salesforce (as appropriate)

Job ID: LF230306

  • Posted By

    Sarah Ferry


HR Manager


Long Finch Technologies

Last Login

Apr 22, 2024

Posted On

Dec 08, 2023

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