Roles & Responsibilities:
Technical Skills/Experience (Required)-
- 6+ years of professional Business Analyst experience
- 3+ years developing, supporting and/or managing (Marketing, Sales, Service Cloud)/ Salesforce Development requirements
- 3+ years of experience working in projects utilizing the Agile methodology
- Bachelors' degree (or commensurate experience)
- At least one Salesforce Certification such as Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud
- Consultant, Certified Salesforce Business Analyst – Multiple preferred
- Proven record of success in driving Salesforce requirements and documentation to successful project completion
- Deep knowledge of Salesforce declarative and customization capabilities
- Proficient in Microsoft suite of tools
- Experience managing projects using Agile software tools such as DevOps, Rally, JIRA, etc.
- Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
Soft Skills (Required)-
- Excellent oral and written communication skills
- Strong accountability, planning, and organization
- Ability to proactively lead and empower teams, communicating appropriately to ensure a team’s success
- Highly developed interpersonal skills
- Ability to multi-task and perform effectively in a fast-paced environment
- Able to think independently and consider cross-functional and downstream impacts
- Experience working in onshore/offshore team model
- Curious with a desire to learn and keep up with the latest Salesforce and industry trends
- Knowledge of the Healthcare industry, Call Center and/or Eligibility functionality is a huge plus
Experience leading large scale data migration efforts
Business Analysis Responsibilities:
- Plan, define, author, and assist in the design of Salesforce solutions
- Collaborate with resources from across Salesforce team to ensure that requirements are understood and implemented as specified
Compose User Stories
- Diagram and evaluate existing processes; interpret into Salesforce requirements and solutions
- Document and initiate improvements to existing processes
- Audit processes to identify process and performance defects
- Advise the business on Salesforce best practices and tools/solutions
- Prepare presentations for the team and management highlighting progress and risks
- Identify inefficiencies and assist in providing innovative approaches to resolve
Administrator Responsibilities:
- Administer all aspects of the Salesforce application including users and license management, new user setup and deactivation, roles, profiles, OWDs, sharing rules, and permission set groups, etc.
- High level of familiarity and proficiency enabling and administering multiple Salesforce cloud applications
- Triage and successfully close user support tickets
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, custom settings, dashboards, and reports
- Lightning framework expertise
- Sandbox environment management
- Monitor user adoption
- Maintain database for integrity and accuracy including cleansing and duplicate record management
- Conduct user training and create training materials
- Conduct relevant research, data analysis, and create reports
- Understand and help implement the security of Salesforce (as appropriate)