Salesforce BSA

Long Finch Technologies

Plano, TX

Posted On: Aug 28, 2024

Posted On: Aug 28, 2024

Job Overview

Job Type

Full-time

Experience

10 - 15 Years

Salary

$110,000 - $130,000 Per Year

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Business Analysis
  • Salesforce (SFDC)
  • Banking
Job Description
Roles and Responsibilities
  • Define business requirements and systems goals through partnership with the Product Owner and key business stakeholders
  • Identify and define scope and processes to define target state features
  • Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces, and process changes required to identify capability scope and gaps
  • Work with stakeholders to create user stories and organize product backlogs in an agile environment following scrum development processes
  • Work with cross-functional teams to drive product enhancements
  • Partner with integration teams to ensure front-end requirements are met
  • Work with product architects, designers, and customers to define and refine the user experience
  • Lead QA activities and work with developers in explaining requirements and test solutions before implementing them in production 

 

Required Experience/skills
  • 5-8 years experience with Salesforce Lightning BSA experience. Overall, 10 years of IT experience.
  • Salesforce Admin Certification.
  • Experience in a functional lead role with call center software, agent processes for customer service, and collections
  • Strong skillset with Salesforce UI/UX design, workflows, and analytics
  • 3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements
  • Banking or financial services experience is a plus 

Job ID: LF240372


Posted By

Andy

HR Manager