Technical / Functional Skills 

• Preferred: Salesforce Certified Architect (any stream)
• Minimum : Sales Cloud or Service Cloud Certified Consultant AND Salesforce Certified Platform Developer – I and/or II

Job Description:

• Ability to represent in providing needed oversight to ongoing initiatives related to Salesforce
• Individual with more than 10+ years of CRM experience and having greater than 5+ years of experience in Salesforce platform functionalities, with cross-functional experience in enterprise-wide complex Salesforce CRM implementations
• Experience in implementation of Salesforce.com product suite including Lighting Connect, Force.com, Wave Analytics, Service/Sales/Marketing/HR Clouds, Communities and App Exchange
• Experience in using release mgmt., and continuous integration tool e.g., but not limited to GitHub, Copado
• Ability to support new and start-up engagements working with different teams within Service Ops portfolio providing hands on strategic direction setting, architecture design, and support the build out new teams.
• Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
• Ensure design and construction meet quality standards and that the testing and operational readiness tasks are conducted and produce quality results.
• Function as point of escalation between the business customers and maintenance team, as well as with BTS Technical Operations /Application Support, BTS Architecture/COE teams, and other and Technology teams
• Experience in integration architecture and database design for applications and familiar with Information Management / Data Management will be a plus
• Demonstrated success as Solution Architect on both large and small projects
• Scrum/Waterfall Experience –  familiar with project management principles and common development methodologies including Waterfall and Agile
• Proven ability to work effectively within IT, various vendors, and business teams to develop solutions that meet technology standards and business needs is required