RPA Support Engineer | Remote
Neshent Tech
Irving, TX
Posted On: Jun 20, 2024
Posted On: Jun 20, 2024
Job Overview
Salary
Depends on Experience
Required Skills
- .NET
- C#
- RPA
- Troubleshooting
- Git
Job Description
Roles and Responsibilities
- Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
- Investigate and analyze support tickets to understand the root causes of issues.
- Fix the issues in the UAT environment.
- Monitor the bot runs in the control room.
- Preparing the issue tracker and adding details.
- Managing and investigating exceptions of the issues.
- Make sure SLAs for the processes are met and production runs are successful.
- Log production incident tickets for errors identified in production RPA processing.
- Prioritize the defects for resolution including planning and testing of fixes.
- Fix RPA errors, and confirm the fix in UAT.
Required Experience/Skills
- Strong understanding of RPA concepts and technologies, including bot management, and Production support.
- Proficiency in scripting and automation with tools like Automation Anywhere or similar.
- Proven experience in administering and managing RPA platforms.
- Strong technical background and hands-on development experience in .NET or C#.
- Knowledge of RPA security best practices and experience implementing security measures.
- Understanding of Software Development Methodologies.
Job ID: NT240254