RouteOne Business Systems Analyst (BSA)

Roles and Responsibilities

• Act as the primary BSA and QA point of contact for the RouteOne application.
• Collaborate with business stakeholders to gather, analyze, and document requirements.
• Translate business requirements into functional specifications, test scenarios, and test cases.
• Plan and execute QA testing activities, including functional testing, regression testing, and defect tracking.
• Validate RouteOne workflows, features, and integrations to ensure alignment with business needs.
• Identify, document, and communicate defects; coordinate with development teams for timely resolution.
• Support and coordinate User Acceptance Testing (UAT) activities with business users.
• Provide ongoing application support and troubleshoot issues encountered by dealer users.
• Maintain comprehensive documentation for business processes, test cases, and test results.
• Participate in continuous improvement initiatives to enhance testing processes and application performance.

Required Skills & Qualifications

• Proven hands-on experience with the RouteOne application (mandatory, preferably as a full-time employee or contractor with RouteOne).
• Strong understanding of automotive finance processes and dealer workflows.
• Experience in Business Systems Analysis and QA testing methodologies.
• Ability to create clear, concise, and effective test cases and documentation.
• Experience in functional testing, defect tracking, and test execution.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and collaboration skills across cross-functional teams.

Preferred Skills

• Experience supporting dealer personas, especially for automotive brands such as Toyota/Lexus.
• Prior experience as a BSA or QA Analyst in automotive finance or dealership systems.
• Knowledge of integrations with systems such as Dealer Management Systems (DMS) and CRM platforms.
• Familiarity with test management and defect tracking tools.

Soft Skills / Competencies

• Strong stakeholder management and communication skills.
• Attention to detail with a focus on quality and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement.

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