Key Responsibilities

• Define, prioritize, and manage the product backlog for CRM and CLM systems, ensuring alignment with business objectives and customer needs.
• Act as the primary liaison between stakeholders and development teams.
• Leverage Salesforce.com expertise to drive product improvements and innovations.
• Apply methodologies like Lean Six Sigma to identify and implement process improvements within CRM and CLM systems, enhancing operational efficiency.
• Lead change management initiatives to facilitate smooth transitions and adoption of new processes and technologies within CRM and CLM systems.
• Manage technology applications related to CRM and CLM, ensuring effective integration and performance.
• Work closely with sales, marketing, and financial teams to gather requirements, provide updates, and ensure product success.
• Capture and document complex system requirements and processes. Provide regular updates and reports to stakeholders on product performance and progress.

Required Qualifications

• Minimum of 5 years as an Agile Product Owner, Business Analyst, or Product Manager in a SaaS environment.
• In-depth experience with Salesforce.com and CLM systems.
• Experience in Business Process Optimization and Change Management. Lean Six Sigma or equivalent quality management experience preferred.
• Strong knowledge of technology and information management, financial management, sales, and marketing.
• Exceptional personal organization, planning, time management, communication, influence, and interpersonal effectiveness.
• Proven track record of achieving results, leading within an organization, and pursuing new products and innovations.
• Strong analytical and critical thinking skills, with the ability to thrive in a dynamic environment.

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