QA Integration Test Lead

We are seeking an experienced QA Integration Test Lead to lead end-to-end integration testing for an enterprise transformation involving the migration of a legacy Workforce Management (WFM) platform to Salesforce.

The ideal candidate will have strong experience in Salesforce integration testing, telecom/MSO environments, CSG billing systems, workforce scheduling platforms, API testing, and enterprise data migration.

Required Skills & Qualifications

• 6+ years of experience in QA Engineering and software testing.
• 3+ years of experience leading Salesforce integration testing.
• Experience with telecom, cable, or Managed Service Operator (MSO) environments.
• Technical knowledge of CSG Billing and workforce management/scheduling systems.
• Strong understanding of Salesforce objects, workflows, security, and integration architecture.
• Hands-on experience testing REST and SOAP APIs using Postman.
• Experience with middleware and complex upstream/downstream integrations.
• Knowledge of data migration, validation, and reconciliation.
• Proficiency in Jira, Agile/Scrum, and test management tools such as Zephyr.

Roles and Responsibilities

• Define and lead end-to-end integration test strategies for legacy WFM migration to Salesforce.
• Design and execute integration test scenarios covering enterprise applications and system dependencies.
• Validate data flows across billing, provisioning, workforce scheduling, and middleware systems.
• Lead integration testing for CSG Billing and real-time scheduling platforms.
• Oversee data migration testing, ensuring accuracy and integrity of historical WFM records, employee profiles, and scheduling data.
• Perform REST/SOAP API validation using Postman.
• Manage defect identification, triage, tracking, and resolution.
• Collaborate with Salesforce architects, development teams, business stakeholders, and third-party vendors.
• Ensure comprehensive test coverage and minimize business disruption during system migration.
• Lead QA teams and provide regular test status, risk, and quality reports.

Good to Have

• Salesforce Administrator or Deployment Specialist certification.
• Experience with Provar, Selenium, or other Salesforce automation testing tools.
• Knowledge of Salesforce deployment and release management processes.

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