Duties and Responsibilities

• Develop and maintain subject matter expertise across 3rd-party product inventory to effectively perform key access management processes which includes design and set-up, user provisioning and deprovisioning, and other special projects as determined necessary to support ongoing departmental needs. 
• Leverage strong conceptual thinking skills to analyze application access issues, determine underlying root cause, and take corrective action to resolve. 
• Navigate ambiguity and uncertainty to support routine and complex access requirements. 
• Evaluate alternative options, assess risks, and recommend solutions to support business needs. 
• Establish and maintain strong partnerships among internal and external stakeholder groups. 
• Foster open dialogue and collaboration among team members, internal business partners, and external service providers. 
• Collect and analyze key metrics and develop internal measurement reporting to support ongoing vendor performance management.

Required Skills/Education

• Undergraduate degree in related field or equivalent combination of training and experience
• Minimum two years related experience, security administration experience preferred
• Familiarity with technology and security concepts  (AD, UNIX, ORACLE DB2 Platform Provisioning)    
• Knowledge of business applications used within a division is preferred (SailPoint, ServiceNow, MCA E- trust)
• Strong client relationship management skills - support line/help desk experience   
• Analytical and strong problem resolution skills      
• Basic knowledge of one or more technology platforms.  

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