Key Responsibilities

• Lead and manage multiple projects (up to 4 concurrently) focused on contact center technology integrations, ensuring timely delivery and alignment with business objectives.
• Collaborate with vendors to integrate contact center technologies, specifically with a focus on Cisco systems (e.g., UCCE, CUCM, Cisco VoIP).
• Oversee the integration of SaaS solutions within the contact center environment, ensuring seamless functionality and alignment with existing systems.
• Leverage in-depth knowledge of call center operations and technologies to inform project decisions and strategies.
• Develop and manage project budgets, ensuring effective financial oversight and accountability throughout the project lifecycle.
• Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and milestones.
• Maintain comprehensive project documentation and produce detailed reports for management review.

Qualifications

• 7+ years of experience in IT project management, specifically within the contact center domain.
• Strong knowledge of IVR systems and Cisco technologies, including UCCE, CUCM, and Cisco VoIP.
• Proven ability to manage multiple projects and workstreams simultaneously, with a strong focus on deadlines and deliverables.
• Experience in project budgeting and financial management.
• Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Project Management Professional (PMP) or similar certification is preferred.

Posted By