Job Responsibilities

• Create and maintain project documentation (proposals, schedules, change requests, reports).
• Elicit and document project requirements, ensuring clarity and alignment.
• Develop technical specifications, test plans, and user guides.
• Perform quality assurance testing to ensure system reliability.
• Update documentation for processes and workflows.
• Train users on new and existing software.
• Manage RFP, RFB, and ETB documentation.
• Collaborate with vendors on deliverables and issue resolution.
• Configure and manage third-party software systems.
• Lead product implementations in partnership with vendors.
• Implement system changes via administrative interfaces.
• Support Board of Supervisor meetings.
• Provide troubleshooting and user support.
• Act as the main contact for software-related issues.

Preferred Skills

• Strong organizational and multitasking skills, even in high-pressure situations.
• Excellent communication skills (written and verbal).
• Ability to meet deadlines and work independently.
• Experience with senior-level stakeholders is a plus.
• Willingness to learn new systems and adapt to different management styles.
• Flexibility to work extended hours as needed.
• Ability to present complex data clearly to stakeholders.

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