Project Manager - ServiceDesk

  • Salary

    $80,000 - $90,000 Per Year


5 to 15 Years

Posted On

Feb 16, 2023


PB Consulting

19 View

0 Applicants

Job Overview

Required Skills

  • Project Management
  • ServiceNow
  • ServiceDesk
  • MBM
  • Field Services.
  • Merger and Acquisition

Job Type


Work Authorization



Jersey City, NJ

Job Description

Technical / Functional Skills   

  • Manage project timelines and cross-project dependencies to ensure acceptable delivery by the Client and all stakeholders.
  • Monitors and manages project financials, scope, and schedule to ensure project stays aligned with all Client specifications.
  • Generate, validate, and distribute timely status reports, time usage reports, and expense reports.
  • Deliver and Execute a Deadline driven Plan. Provide deliverables in an effective manner.
  • Manage Assets Data and Customer Conversion Projects ensuring assets interdependencies and Integrated within the Project.
  • Implement an MBM Conversion Runbook.
  • May indirectly manage cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology Resources.
  • Manage, and escalate as needed, risks and issues throughout the program.
  • Create and implement a change management plan.
  • Manage day-to-day client interaction, sets and manages client expectations, develops lasting relationships with Client, their personnel and other program stakeholders.
  • May manage several projects at any given time.
  • Manage hardware, software and staff augmentation vendors and associated SOWs.
  • Manage Clarity project administration.
  • Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
  • Direct or manages large-scale applications, programs or projects across multiple product lines, involving significant scope and complexity. 
  • Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project.
  • Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
  • Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and/or Steering Committee where appropriate to secure their timely decisions/support.
  • Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.
  • Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.
  • The successful candidate will be required to work with and influence senior level leaders and partner with other IT Managers.
  • Oversee and direct a project team that could include as many as 50 - 100 people from other departments/organizations.


Experience and Desired Skillset:

  • 10+ years of previous program leadership and/or relevant consulting experience.
  • Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle.
  • Minimum 5 years’ experience with matrix management of cross-functional processes and teams.
  • Proficient with Project Management tools.
  • Excellent executive-level communication skills (verbal, written).
  • Ensure that the project is delivered on time, meets business and technical requirements and is within the agreed budget.
  • Projects may be internally resourced and via third parties.
  • Expertise in the areas of program and project integration, resource forecasting, budgeting, project and program reporting, prioritization, tool selection, application and integration, variance analysis and communication.
  • Proven leadership skills and experience managing large and complex IT projects. Full life cycle development experience. Experience with proven project methodology tools.
  • PMI or PMP certification.
  • Experience with Architecture, Data, Corporate, Commercial, Retail, Shared Services domains.
  • Specific experience with, and strong understanding of, enterprise level IT Support, including but not limited to Service Desk and Field Services.
  • Specific Merger and Acquisition experience, relating to IT.
  • Experience in creating support documentation.

Job ID: PBC00138

  • Posted By

    William Christopher


Sr Manger


PB consulting

Last Login

May 26, 2023

Posted On

Feb 16, 2023

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