Technical / Functional Skills   

• Manage project timelines and cross-project dependencies to ensure acceptable delivery by the Client and all stakeholders.
• Monitors and manages project financials, scope, and schedule to ensure project stays aligned with all Client specifications.
• Generate, validate, and distribute timely status reports, time usage reports, and expense reports.
• Deliver and Execute a Deadline driven Plan. Provide deliverables in an effective manner.
• Manage Assets Data and Customer Conversion Projects ensuring assets interdependencies and Integrated within the Project.
• Implement an MBM Conversion Runbook.
• May indirectly manage cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology Resources.
• Manage, and escalate as needed, risks and issues throughout the program.
• Create and implement a change management plan.
• Manage day-to-day client interaction, sets and manages client expectations, develops lasting relationships with Client, their personnel and other program stakeholders.
• May manage several projects at any given time.
• Manage hardware, software and staff augmentation vendors and associated SOWs.
• Manage Clarity project administration.
• Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
• Direct or manages large-scale applications, programs or projects across multiple product lines, involving significant scope and complexity. 
• Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project.
• Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
• Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and/or Steering Committee where appropriate to secure their timely decisions/support.
• Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.
• Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.
• The successful candidate will be required to work with and influence senior level leaders and partner with other IT Managers.
• Oversee and direct a project team that could include as many as 50 - 100 people from other departments/organizations.

 

Experience and Desired Skillset:

• 10+ years of previous program leadership and/or relevant consulting experience.
• Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle.
• Minimum 5 years’ experience with matrix management of cross-functional processes and teams.
• Proficient with Project Management tools.
• Excellent executive-level communication skills (verbal, written).
• Ensure that the project is delivered on time, meets business and technical requirements and is within the agreed budget.
• Projects may be internally resourced and via third parties.
• Expertise in the areas of program and project integration, resource forecasting, budgeting, project and program reporting, prioritization, tool selection, application and integration, variance analysis and communication.
• Proven leadership skills and experience managing large and complex IT projects. Full life cycle development experience. Experience with proven project methodology tools.
• PMI or PMP certification.
• Experience with Architecture, Data, Corporate, Commercial, Retail, Shared Services domains.
• Specific experience with, and strong understanding of, enterprise level IT Support, including but not limited to Service Desk and Field Services.
• Specific Merger and Acquisition experience, relating to IT.
• Experience in creating support documentation.