Job Overview
We are seeking an experienced Program Director to lead large-scale Cloud Infrastructure and Security Services engagements, with end-to-end accountability for service delivery, contractual commitments, commercial performance, governance, and transformation.
The ideal candidate will have strong experience managing enterprise IT infrastructure programs, customer relationships, SOWs, SLAs, financial performance, and global delivery teams.
Required Skills & Expertise
- Enterprise Program Management and IT Service Delivery.
- Cloud Infrastructure and Cybersecurity Services.
- Contract Management, SOW, SLA, and KPI Governance.
- Commercial and Financial Management.
- IT Operations and Managed Services.
- Risk, Compliance, and Security Governance.
- Cloud Transformation, Automation, and AI-enabled Operations.
- Executive Stakeholder and Customer Management.
- Global and Multi-vendor Delivery Management.
Roles and Responsibilities
- Lead end-to-end Cloud Infrastructure and Security Services programs.
- Translate contractual commitments and SOWs into measurable delivery plans.
- Drive governance across cloud, infrastructure, network, and security teams.
- Manage customer relationships, executive reviews, and stakeholder expectations.
- Monitor SLAs, KPIs, service performance, and corrective action plans.
- Oversee program financials, revenue, costs, resource utilization, and profitability.
- Manage contractual risks, scope changes, compliance, and escalations.
- Drive transformation initiatives involving automation, cloud optimization, and AI-enabled operations.
- Ensure accountability across geographically distributed delivery teams.
- Drive continuous improvement, operational efficiency, and customer satisfaction.
Required Qualifications
- Extensive experience in enterprise IT program management and managed services.
- Strong understanding of cloud infrastructure, cybersecurity, networking, and IT operations.
- Proven experience in contract management, SOW governance, and SLA management.
- Experience managing program budgets, commercial performance, and profitability.
- Excellent executive communication, stakeholder management, and leadership skills.