We are seeking a Product Specialist II to support business applications, data management, and application quality within a regulatory environment. This role is responsible for overseeing licensing, inspection, and enforcement data, ensuring data accuracy, supporting application testing, and collaborating with technical teams to maintain business applications. The ideal candidate will have strong SQL, Oracle, reporting, and data analysis experience, along with the ability to communicate technical concepts to business users.
Roles and Responsibilities
- Oversee and maintain licensing, inspection, and enforcement data to ensure accuracy and completeness.
- Develop and manage quality assurance (QA) and quality control (QC) processes for application data.
- Write and optimize SQL queries for data validation, reporting, and quality assurance activities.
- Analyze data and generate custom reports to support operational and management reporting.
- Coordinate database documentation and ensure adherence to data standards and best practices.
- Provide technical guidance, user support, and training on database workflows and application usage.
- Develop standard operating procedures (SOPs) and training materials.
- Support application testing, including validating system enhancements and defect resolution.
- Monitor application performance and identify opportunities for process and system improvements.
- Manage application support tickets and coordinate ongoing system maintenance activities.
- Generate recurring operational reports and support business process management initiatives.
- Collaborate with cross-functional technical and business teams to ensure application reliability and data integrity.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent experience).
- Minimum 2 years of application testing experience.
- Strong experience developing and writing SQL queries.
- Hands-on experience working with Oracle databases.
- Experience analyzing data and creating custom reports.
- Knowledge of quality assurance, quality control, and data validation processes.
- Experience monitoring application performance and recommending system improvements.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Experience supporting business applications and coordinating with technical teams.
Preferred Skills
- Experience with application support, ticket management, and system enhancement coordination.
- Experience creating SOPs, user documentation, and conducting end-user training.
- Familiarity with regulatory, compliance, licensing, or inspection-based systems.
- Experience supporting reporting and business process improvement initiatives.