Job Summary
The Program Operations Specialist supports the implementation, administration, and continuous improvement of property resilience and hazard mitigation programs. This role coordinates application processing, validates system functionality through user acceptance testing (UAT), develops training materials, and collaborates with internal teams and external partners to ensure efficient program delivery and compliance with established guidelines.
Roles and Responsibilities
- Support program implementation, operational setup, and process improvement initiatives.
- Conduct UAT to validate system functionality, data accuracy, and alignment with business requirements.
- Develop and review training materials, user guides, standard operating procedures, and program documentation.
- Review applications for completeness, eligibility, accuracy, and compliance with program guidelines.
- Provide guidance on program policies, procedures, and application requirements.
- Coordinate with contractors, evaluators, insurance partners, technology vendors, and other stakeholders to facilitate application reviews and approvals.
- Monitor applications throughout the review and approval lifecycle to ensure timely processing and effective communication.
- Identify opportunities to improve operational efficiency, applicant experience, and program effectiveness.
- Maintain documentation and support ongoing program quality and compliance.
Required Qualifications
- Bachelor's degree in Business Administration, Public Administration, Finance, Insurance, Emergency Management, Engineering, Construction, Risk Management, or a related field, or equivalent experience.
- Experience in program operations, application processing, business process improvement, or program implementation.
- Experience conducting user acceptance testing and validating business requirements.
- Ability to develop training materials, user documentation, and process guidelines.
- Strong stakeholder engagement, communication, organizational, and problem-solving skills.
- Ability to review documentation for accuracy, completeness, and compliance.