Roles & Responsibilities

• Analyze and process group payments varying in size up to millions of dollars.
• Allocate premium to the individual policies accurately.
• Process all billing changes/maintenance within out service level agreement and meeting individual
• productivity standards.
• Research suspense items and discrepancies quickly and seeking resolution.
• Contacting appropriate parties to resolve discrepancies or outstanding issues with a strong sense of
• urgency and customer focus.
• Follow through on all outstanding items to meet deadlines.
• Working in a collaborative manner with a team to meet expectations.
• Ability to multi-task in high volume environment on a daily basis and make sound business decisions
• while maintaining acceptable quality and productivity benchmarks.
• Excellent interpersonal skills with all levels of the organization internal and external including verbal
• and written communication.
• Develop a strong, rapport with employers and billing administrators.
• Maintain working knowledge of administration system processes.
• Other duties as assigned based on divisional needs.
• Models core values (honest, ethical, trustworthy) and maintains compliance with all standards,
• controls, policies, and practices as an active participant in the Company’s Information Privacy and
• Security Program.

 

Qualifications

• Bachelor’s degree in Accounting or related field and/or equivalent experience
• Two years of accounting, audit, or reconciliation experience
• Advanced proficiency in MS Excel
• Strong problem solving, organizational and math skills
• Ability to multi-task and manage time efficiently
• Excellent verbal and written communication skills
• Ability to work independently and manage customer relationships

 

Preferred Qualifications

• Proficiency in MS Access
• Knowledge of company procedures in operational, processing or customer service department.
• Insurance billing experience
• Experience in systems and business analysis, problem analysis and resolution

 

Behavioral & Leadership Competencies

• Ability to maintain confidentiality of customer and company information.
• Ability to work independently and seek additional opportunities when able.
• Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all level
• Good verbal and written communication skills