Job Summary

• Establish and maintain strong client relationships, serving as the primary point of contact for service delivery.
• Understand client needs, expectations, and proactively address issues.
• Monitor performance against SLAs, identify risks, and ensure corrective actions are taken when necessary.
• Lead project teams to ensure timely, budget-compliant delivery, overseeing scope and progress.
• Implement quality control measures to monitor service performance and ensure continuous improvement in service delivery.
• Track KPIs and generate reports to evaluate service performance, pinpointing areas for improvement.
• Address customer issues quickly, troubleshoot, and escalate critical incidents to appropriate stakeholders.

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