Payment Support Engineer

  • Salary

    $110,000 - $125,000 Per Year

Experience

7 to 12 Years

Posted On

May 26, 2023

Company

Long Finch Technologies

Travel Requirements

0%

Job Overview

Required Skills

  • Application Support
  • Payment industry
  • Cards
  • ATM / POS
  • ISO 8583
  • Visa / MC / AMEX / DISC
  • ITIL
  • Pargon / Astrex simulators
  • Oracle / SQL Server / MySQL

Job Type

Full-time

Work Authorization

N/A

Location

Chandler, AZ/ Dallas, TX/ Charlotte, NC

Job Description

Technical / Functional Skills

  • Should work from office from Day 1. Hybrid model
  • Will be responsible for support of applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc. 

 

As a Support Engineer, you can look forward to: 

  • Supporting card transactions for Visa, MC, AMEX, DISC. 
  • Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures. 
  • Making strong technical decisions and complete tasks & assignments under limited supervision. 
  • Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation. 
  • Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues. 
  • Assisting the team in devising new support processes and ensure their implementation as per company policy.

 

Basic Qualifications for Consideration

  • Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field. 
  • Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management. 
  • Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc. 
  • Solid Project Management skills. 
  • Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes 
  • Knowledge database concepts and MS Office. 
  • Must have good communication and vendor management skills.

 

Preferred Skills, Experience, and Education: 

  • Server Administration experience would be a plus to compliment the card industry experience 
  • Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc. 
  • Experience with Pargon and Astrex simulators, or other payment transaction simulators 
  • Shell scripting, Putty, Oracle, SQL Server, MySQL

Job ID: LF230096

  • Posted By

    Sarah Ferry

Designation

HR Manager

Company

Long Finch Technologies

Last Login

Mar 04, 2024

Posted On

May 26, 2023


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