Technical / Functional Skills

• Should work from office from Day 1. Hybrid model
• Will be responsible for support of applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc. 

 

As a Support Engineer, you can look forward to: 

• Supporting card transactions for Visa, MC, AMEX, DISC. 
• Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures. 
• Making strong technical decisions and complete tasks & assignments under limited supervision. 
• Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation. 
• Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues. 
• Assisting the team in devising new support processes and ensure their implementation as per company policy.

 

Basic Qualifications for Consideration: 

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field. 
• Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management. 
• Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc. 
• Solid Project Management skills. 
• Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes 
• Knowledge database concepts and MS Office. 
• Must have good communication and vendor management skills.

 

Preferred Skills, Experience, and Education: 

• Server Administration experience would be a plus to compliment the card industry experience 
• Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc. 
• Experience with Pargon and Astrex simulators, or other payment transaction simulators 
• Shell scripting, Putty, Oracle, SQL Server, MySQL