As a Customer Service Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.

Responsibilities

• Facilitate the Property and Casualty members by answering inbound calls, emails, and other contacts from the members
• Make outbound calls (if required) to confirm the information or for member authorization
• Apply knowledge of personal lines to assist member to bind policies, coverage provision, payments, and renewals for insurance product
• Provide response to members on call using the tools and resources available to support
• Set up reminders and follow up with customer on timely manner
• Follow the compliance and regulatory requirement when handling the members
• Maintain Property and Casualty (P&C) License

Requirements

• High School Diploma or GED equivalent
• Min 1 year of customer service experience
• Active Property and Casualty (P&C) producer License

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