We are seeking an experienced Organizational Change Management (OCM) Lead to drive enterprise transformation initiatives and support organizational improvements in Washington, DC. The ideal candidate will have a strong background in change management frameworks, including Prosci’s ADKAR model, Kotter’s change management principles, and Agile methodologies.
The OCM Lead will be responsible for developing and executing change management strategies, enhancing stakeholder engagement, facilitating user adoption, and mitigating resistance to change. This role requires a strategic and proactive leader with excellent communication, analytical, and facilitation skills and the ability to engage stakeholders at all levels, including C-suite executives.
Key Responsibilities
- Lead and implement organizational change management strategies using Prosci ADKAR, Kotter’s change management principles, and Agile methodologies.
- Manage change initiatives across projects using Lean Agile, SAFe, and Waterfall delivery approaches.
- Establish and facilitate an Organizational Change Management (OCM) Community of Practice to promote knowledge sharing and continuous improvement.
- Develop and execute comprehensive communication strategies and plans to support enterprise transformation initiatives.
- Engage stakeholders across all organizational levels, including senior leadership and C-suite executives, to ensure alignment, readiness, and successful adoption.
- Conduct change impact assessments, stakeholder analyses, readiness assessments, and resistance management planning.
- Develop and implement user adoption strategies, onboarding programs, mentoring initiatives, and buddy programs.
- Design and administer ADKAR-based surveys to assess organizational readiness, measure change progress, and identify improvement opportunities.
- Conduct stakeholder interviews and empathy interviews to understand user needs, identify challenges, and recommend process improvements.
- Facilitate webinars, user workshops, Lean Coffee sessions, book clubs, podcasts, and other engagement activities to support change adoption.
- Leverage Microsoft Office tools, including SharePoint, Teams, PowerPoint, and Word, to develop communication materials, facilitate breakout sessions, and conduct interactive polls.
- Support SAFe Program Increment (PI) planning, Agile ceremonies, and cross-functional collaboration.
- Utilize collaboration and visualization tools such as FigJam, Mural, and Microsoft Teams Whiteboard to encourage participation and facilitate change-related activities.
- Use JIRA and Confluence to track change management initiatives, maintain documentation, and monitor progress.
- Monitor change adoption metrics, identify risks, and recommend strategies to improve engagement and transformation outcomes.
- Ensure alignment with established change management best practices and contribute to a culture of continuous improvement.
Required Qualifications
- Proven experience leading organizational change management initiatives, preferably within enterprise transformation programs.
- Prosci or Kotter change management certification required.
- Strong knowledge of the ADKAR model, change impact assessments, stakeholder engagement, communication planning, and resistance management.
- Experience managing change initiatives across Agile, Lean Agile, SAFe, and Waterfall environments.
- Demonstrated ability to engage and influence stakeholders at all levels, including senior leadership and C-suite executives.
- Excellent communication, facilitation, presentation, leadership, and relationship-building skills.
- Strong analytical, critical-thinking, and problem-solving abilities.
- Experience developing and implementing onboarding, mentoring, buddy programs, and organizational engagement initiatives.
- Advanced proficiency in Microsoft Office applications, particularly SharePoint, Teams, PowerPoint, and Word.
- Experience with JIRA, Confluence, FigJam, Mural, and digital collaboration tools.
- Ability to manage multiple projects and competing priorities in a fast-paced environment.
Preferred Qualifications
- SAFe certification, preferably in a coaching or Release Train Engineer (RTE) capacity.
- Experience supporting SAFe PI planning and facilitating Agile ceremonies.
- Experience establishing and managing Communities of Practice.
- Familiarity with change readiness measurement, ADKAR assessments, user adoption metrics, and continuous improvement practices.
- Experience facilitating virtual and in-person workshops, stakeholder interviews, and organizational engagement activities.