Technical / Functional Skills

• Business process understanding & Implementation experience in Manufacturing Modules
• Ability to effectively communicate
• Good written and verbal communication skills
• Knowledge of the development lifecycle:
• Task management 
• Ability to work independently and manage the task assignments
• Communication and collaboration
• Creation of Project Deliverables

 

Roles & Responsibilities

• Act as Support Functional Lead for ERP Cloud Operations Team from US
• Monitor Support Queue
• For Priority P1/P2 issues, work with the Team to provide Off hours support.
• Troubleshoot Production Issues; Work with Offshore Team to resolve issues involving Technical Integration Touchpoints
• Work with Oracle on Product bugs / areas involving product support
• Solution Design for Bug fixes / Enhancements / Project Requests
• Demo solutions and Features to Business Teams
• Work with offshore and onsite team members as Oracle Cloud SCM functional consultant
• Ability to understand customers business requirements and explain to technical consulate in a simplified way, also require some technical
• knowledge to be able to write functional document for RICE which could be understood by technical consultants
• Gather, analyze business requirements & perform FIT-GAP analysis
• Active participation in preparing various project documents – Solution design, Functional Specifications, Configuration Documents, SIT-UAT Test Scripts, Training materials etc.
• Explain the business requirement to other team members in the project
• Write functional requirement documents
• Create and execute test scenarios in various test environments
• Works closely with users during user acceptance testing phase
• Post-production support for resolution of day-to-day client issues