Essential Skills & Qualifications

OIC Expertise: Deep hands-on experience with Oracle Integration Cloud (OIC Gen 2/Gen 3), PaaS components, Visual Builder.

Fusion Knowledge: Strong understanding of Oracle Fusion Cloud (ERP, HCM, SCM) data models and APIs.

Technical Proficiency: Expertise in REST/SOAP, JSON, XML, Java, PL/SQL, and OCI services (API Gateway, Vault).

Support Experience: Proven ability in L1/L2/L3 support and managing complex technical issues.

Problem-Solving: Strong analytical skills to decipher logs and traces for root cause analysis.

Excellent communication, problem-solving, and leadership skills

Key Responsibilities

Troubleshooting: Resolve complex production issues, perform root cause analysis, and maintain documentation.

Integration Support: Troubleshoot and resolve critical incidents in OIC, APIs, file transfers, and data flows.

Technical Leadership: Provide expert guidance, conduct code reviews, and mentor junior developers on OIC, Fusion, and OCI best practices.

Design & Development: Develop and maintain complex integrations, ensuring scalability, security, and performance.

Client & Stakeholder Collaboration: Engage with business analysts and stakeholders to understand requirements and communicate solutions.

Patch & Release Management: Analyze quarterly updates, perform pre-testing, and coordinate regression/UAT testing.

Documentation: Maintain support documentation, FAQs, and knowledge base articles.

Service Request Management: Log and manage Service Requests (SRs) with Oracle Support.

Performance Tuning: Perform system tuning and troubleshooting for optimal performance.

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