Operations Support For Level III Support Of Microsoft 365 Office Suite

TechVilla Solutions

Plano, TX

Posted On: Jun 10, 2024

Posted On: Jun 10, 2024

Job Overview

Job Type

Full-time

Experience

6 - 8 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Azure
  • Office 365
  • C
  • C#
  • Python
  • Java
Job Description
Roles and Responsibilities
  • Provide advanced technical support to internal customers and stakeholders on Microsoft 365 Office Suite applications, including Word, Excel, PowerPoint, Outlook, and OneNote.
  • The Collaboration Operations Support Analyst is responsible for the Level III support of the Microsoft 365 Office suite of applications. This includes but is not limited to Word, Excel, PowerPoint, One Drive for Business, Teams, and SharePoint Online.
  • Responsible for the day-to-day operations of the environment, critical client escalations, and responsible for all production changes and infrastructure deployments.
  • Troubleshoot complex issues related to Microsoft 365 Office Suite, including configuration, compatibility, and performance issues.
  • Develop and maintain training materials and procedures for Level I and Level II support teams.
  • Participate in quality assurance activities to ensure compliance with established procedures.

 

Required Experience/Skills
  • 6+ years of experience with Microsoft Office 365.
  • Expert experience/knowledge of Office 365 ProPlus/ & Online Applications.
  • Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite, and ProPlus client behaviors as a result of changes.
  • Understands the M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.).
  • Understanding Exchange, SharePoint, Skype for Business, on-premise, online, and hybrid.
  • Understand Exchange 2013 & Skype for Business features, migration, and related concepts.
  • Experience migrating large enterprise clients to Office 365.
  • Experience with Office 365 deployment from different sources and troubleshooting complex install issues.

Job ID: TS240215


Posted By

Vivek

Information Technology Recruiter