Key Responsibilities

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs.
• Prepares for new or changed services, management of the change process, and the maintenance of regulatory, legal, and professional standards.
• Monitor, measure, report, and review the current performance of application services and ensure availability and capacity meet business demand.
• Apply applicable information security procedures to maintain compliance across infrastructure applications.
• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action.
• Documentation of root causes and implementation of remedies to prevent future incidents.
• Installs, configures, and troubleshoots Application(s) used to support IT Services.

Required Skills/Experience

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