Job Summary  
The OMS Solutions Architect will lead the design and implementation of Order Management System (OMS) transformation program. This role requires deep expertise in IBM Sterling OMS, IBM Sterling Intelligent Promising and related technologies. The architect will collaborate with business stakeholders, product owners, and technical teams to deliver scalable, high-performing solutions aligned with customer’s strategic objectives for fulfillment and customer experience. 

  
Key Responsibilities  
Solution Design & Architecture  
  Define end-to-end OMS architecture leveraging IBM Sterling OMS, Sterling Intelligent Promising, Sterling Order Hub, Sterling Business Center and spring boot microservices.
  Design integration strategies with ERP, WMS, CRM, Planning, e-commerce platforms etc
  Ensure architecture supports requirements such as promotions, inventory visibility, EDD, Order and returns orchestration.
Technical Leadership  
  Lead technical workshops and guide teams through design decisions.
  Own and deliver Solution Design, navigate review and sign-off meetings.
  Establish best practices for OMS development, configuration, and deployment.
  Provide governance on CI/CD pipelines and DevOps processes for OMS solutions.
  Track IBM Sterling product roadmap, and coordinate product upgrades as per business or technical needs
  Lead/Anchor Solution Implementation phase (detail design, code, test, UAT, production release, post warranty support)
  Lead observability and monitoring requirements and validation

Stakeholder Engagement  
  Collaborate with QVC business and IT stakeholders to align architecture with business goals.
  Present solution options, fit-gap analysis, and roadmap to senior leadership. 
Performance & Compliance  
  Ensure system scalability, security, and reliability.
  Conduct risk assessments and recommend mitigation strategies.

Required Skills & Qualifications  
Experience  
  12–15 years of overall IT experience, with at least 5–10 years in OMS architecture.
  Proven track record of 2+ IBM Sterling OMS implementations for large retailers.
  Strong experience in retail commerce and omnichannel order management.
Technical Expertise  
  IBM Sterling OMS Container version, IBM Sterling Intelligent Promising Container Version,   

        Proficiency in Java, XML, XSLT, REST/SOAP web services (Springboot microservices).
  Familiarity with cloud platforms (Azure) and containerization (Docker, Kubernetes).

        Experience with Kafka, Cassandra, Elastic, ELK, Dynatrace, jmeter.
Domain Knowledge  
  Deep understanding of order lifecycle, inventory visibility, payment processing, and reverse logistics.
  Experience with integration frameworks and APIs for ERP, WMS, and CRM systems. 
Soft Skills  
  Strong communication and stakeholder management.
  Leadership experience managing teams of 10–30 members.
  Ability to work in agile delivery environments using tools like JIRA and Confluence.

Preferred Qualifications  
Certifications: IBM Sterling, Azure Certified Solutions Architect.  
Experience with low-code/no-code development approaches.  
Exposure to global OMS programs and multi-region deployments.  

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