Primary Responsibilities

• Architect and implement comprehensive observability solutions using New Relic, including APM, Infrastructure, Logs, Browser, Synthetics, Mobile, and New Relic One Dashboards.
• Define and align observability strategy with business KPIs, SLAs, and performance objectives.
• Lead instrumentation across applications, APIs, containers, cloud/on-prem infrastructure, and microservices.
• Integrate observability tools with ITSM systems, CI/CD pipelines, and collaboration platforms.
• Establish and maintain SLIs, SLOs, and golden signals to support performance monitoring and alerting.
• Develop governance models and best practices around tagging standards, alert configurations, and entity relationships.
• Educate and mentor teams on observability principles, tools, and methodologies.

Required Skills & Qualifications

• 10+ years of experience in IT operations, system architecture, or platform engineering, with 3+ years focused on observability.
• Expert-level hands-on experience with the New Relic observability suite.
• Proven ability to monitor and instrument cloud-native and hybrid environments, including AWS, Azure, and GCP.
• Strong experience with Kubernetes, container orchestration, and distributed microservices monitoring.
• Proficient in OpenTelemetry and managing telemetry data pipelines for distributed tracing, metrics, and logging.
• Solid understanding of SRE practices, DevOps culture, and business-centric observability.
• Familiarity with integrating observability solutions into CI/CD workflows and ITSM tools such as ServiceNow or Jira Service Management.

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