Role and Responsibilities

• Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems
• Build content for the chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
• Research and analyze the scope of intent within the linguistic and technical dimensions of the chatbot's capabilities.
• Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
• Analyze chat history and optimize intents.
• Experiment with different content formats and styles to deliver unique user experiences.
• Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
• Create conversational flows to suit the requirements.
• Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
• Debug the bot behavior and fix the issues.

Required Experience

• Min 4+ yrs hands-on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, and Python would be preferred 
• Good experience on Conversational AI Platform
• Exposure to Gen AI and its concepts with conversational AI Products
• Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist

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