• Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
• Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
• Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
• Analyze chat history and optimize intents.
• Experiment with different content formats and styles to deliver unique user experiences.
• Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
• Create conversational flows to suit the requirements.
• Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
• Debug the bot behavior and fix the issues.

Required Qualifications