NLP Analyst

PB Consulting

Malvern, PA

Posted On: Apr 23, 2024

Posted On: Apr 23, 2024

Job Overview

Job Type

Full-time

Experience

6 - 10 Years

Salary

$130,000 - $160,000 Per Year

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • NLP Analyst
  • Java
  • Python
  • chatbot
  • Java Script
  • IVR Technologies
  • Kore.ai
  • Gen AI
Job Description
Roles and Responsibilities
  • Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
  • Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
  • Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
  • Analyze chat history and optimize intents.
  • Experiment with different content formats and styles to deliver unique user experiences.
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
  • Create conversational flows to suit the requirements.
  • Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
  • Debug the bot behavior and fix the issues.
 
Required Qualifications
  • Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred.
  • Good experience on Conversational AI Platform.
  • Exposure to Gen AI and its concepts with conversational AI Products.
  • Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
  • Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems.
  • Bachelor's in Computer Science, Information Tehnology, or a related field.

Job ID: PC240132


Posted By

Naincy Chauhan

Sr. Manager


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