We are seeking a NICE CXone Developer to design, develop, and support scalable cloud-based contact center solutions. The role involves building CXone applications, integrations, and workflows while collaborating with stakeholders to deliver high-quality, business-aligned solutions.
Roles and Responsibilities
- Design and implement NICE CXone solutions (ACD, IVR, Omnichannel, Auto Dialer, Studio).
- Develop and maintain Studio scripts and custom integrations.
- Build and troubleshoot API-based integrations and web services.
- Configure and support CXone modules such as WFM, Interaction Analytics, and Quality Management.
- Integrate CXone with CRM systems and third-party tools (e.g., LiveVox, Medallia).
- Perform unit and system testing to ensure performance and reliability.
- Collaborate with stakeholders to gather requirements and translate into technical solutions.
- Support reporting, dashboards, and workflow configurations.
- Maintain coding standards, best practices, and documentation.
Required Skills
- Hands-on experience with NICE CXone (ACD, IVR, Studio scripting, Omnichannel).
- Strong experience in API integrations and web services.
- Programming experience in one or more: C#, Java, JavaScript, Python.
- Knowledge of contact center operations, KPIs, and workflows.
- Experience with WFM, Quality Management, and analytics tools.
- Strong problem-solving and communication skills.
Preferred Skills
- Experience with LiveVox dialer and Medallia integrations.
- Exposure to cloud-native architectures and AWS.
- Experience in CRM integrations (Salesforce or similar).
- Knowledge of AI/IVR and automation in contact centers.
- Experience in business analysis and process optimization.