Network Operations Center (NOC) Engineer

  • Salary

    $70,000 - $80,000 Per Year


5 to 10 Years

Posted On

Dec 19, 2022


2T Consulting

40 View

1 Applicants

Job Overview

Required Skills

  • Network Operation Center
  • NOC
  • Telecom
  • Voice/Video

Job Type


Work Authorization



Columbus, OH

Job Description

Roles & Responsibilities

  • Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
  • Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
  • Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
  • Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.
  • Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
  • Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
  • Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
  • Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.
  • Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.
  • Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
  • Service Provider Telecom team at onsite will be operating out of AEP NOC Location(s) in Ohio.
  • Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
  • Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.
  • Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
  • Support sustainability of security control framework and audit management processes

Job ID: 2C222384

  • Posted By

    Sheri F Weaver


Sr Recruiter


2T Consulting

Last Login

May 30, 2023

Posted On

Dec 19, 2022

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