• The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements.
• Individual software professional will get an opportunity to work with Contact Center Voice recordings technology Production Support team on various technologies like NICE Engage, Nexidia and tools like Splunk, Dynatrace.
• The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor leader with strong communication management skills to interact with partners and Other Prod Support teams like L1, L2, Application and Business stakeholders as required.
• Ability to think of process improvements to improve platform stability and resiliency.

 

Required Skills