Roles & Responsibilities

• Install, configure, upgrade, and troubleshoot MQ and MQIPT
• Test latest MQ/MQIPT versions and patches for OS compatibility
• Create and validate installation packages for developers
• Establish and maintain backup and recovery procedures
• Implement and maintain MQ/MQIPT security
• Renew and manage X.509 certificates
• Create and maintain documentation and KB articles
• Adhere to ticketing SLAs and ITIL processes
• Provide on-call production support
• Mentor team members and implement best practices

Required Technical / Functional Skills

• Extensive experience with IBM MQ and MQIPT
• Proven experience in installation, configuration, upgrades, decommissioning, new deployments, and troubleshooting
• Experience working with IBM Support to open and manage trouble tickets
• Strong knowledge of X.509 certificates (renewal, management, troubleshooting)
• Strong Linux administration and shell scripting skills
• Perl scripting and C experience (preferred)
• SAFE Agile / ADO adherence
• ITIL process and ticketing support experience
• Ability to provide on-call support

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