The Mortgage Package Closer plays a critical role in supporting the mortgage closing process and ensuring accurate, compliant loan documentation. This role supports West Coast operations, requiring schedule flexibility, including the ability to work second-shift hours when needed to meet operational timelines.
Primary Responsibilities
- Accurately and timely enter loan information into the client’s loan processing system.
- Prepare, review, and finalize closing packages in accordance with client requirements and regulatory guidelines.
- Generate closing packages while ensuring borrower and settlement fees remain within tolerance and comply with client policies and regulatory standards.
- Communicate required conditions to Relationship Managers and conduct Cash-to-Close calls, setting clear closing expectations with stakeholders.
- Confirm that settlement funds are disbursed on time and verify that loan closings occur within established timelines.
- Maintain a high standard of customer service aligned with industry best practices while supporting overall team performance goals.
- Follow up on deficiency requests from Shipping and Post-Closing teams to ensure timely loan funding.
- Stay updated on mortgage industry regulations, compliance requirements, and procedural changes.
Required Experience and Qualifications
- 4+ years of mortgage industry experience, preferably in closing or post-closing operations.
- Familiarity with major loan programs including Conventional, FHA, VA, and other mortgage products.
- Experience reviewing loan documentation such as income verification, credit reports, asset documentation, and appraisals.
- Strong understanding of federal and state mortgage lending regulations.
- Ability to ensure loan files meet investor guidelines and internal compliance standards.
- Strong attention to detail, organizational skills, and ability to manage multiple files simultaneously.