Key Responsibilities

• Provide expert technical support for conference room AV systems, including troubleshooting and resolving issues quickly and effectively.
• Configure, maintain, and remotely manage AV equipment across multiple meeting spaces to ensure optimal performance.
• Offer technical support for Microsoft Teams Meetings, helping to resolve issues and ensure successful virtual collaboration.
• Support large group meetings and events, providing technical assistance as needed to ensure smooth AV operations.
• Conduct regular system inspections in meeting rooms to ensure the health and functionality of AV and network equipment.
• Maintain accurate inventory records, configurations, and documentation of AV equipment and system performance.
• Oversee Resource Account provisioning and decommissioning, including managing visibility in the Global Address List (GAL).
• Provide executive-level support for video conferencing, ensuring high-quality experiences for senior leadership.
• Collaborate with IT and AV teams to ensure compatibility and integration of room peripherals such as microphones, cameras, displays, and speakers.

Required Skills and Expertise

• Microsoft Teams Pro Portal and Intune for meeting room configuration management.
• Hands-on experience with PowerShell scripting and Microsoft Defender.
• Strong knowledge of room systems cabling, troubleshooting, and camera placement, including factors like lighting, proximity, and focus.
• Proficiency in working with and supporting Cisco, Logitech, and Surface HUBs video conferencing equipment to ensure high-quality video conferencing experiences.
• Experience with the integration and troubleshooting of room peripherals, including microphones, displays, schedulers, speakers, and transmitters.
• Expertise in E911, Free/Busy, automatic calendar options, and mapping Civic Addresses, Longitudes, and Latitudes for emergency services.
• Strong understanding of Active Directory Users and Computers.
• Familiarity with VLANs and network architecture.
• Knowledge of DSP (Digital Signal Processing) and modulation in AV systems.

Preferred Skills

• Experience with high-level troubleshooting of AV systems in corporate environments.
• Ability to manage complex network and AV infrastructure setups for large organizations.
• Excellent problem-solving skills and the ability to work under pressure to resolve urgent technical issues.

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