Microsoft 365 (M365) Admin L3 Lead

Roles and Responsibilities

• Resolve complex technical issues escalated from Level 1 and Level 2 support.
• Troubleshoot and resolve issues related to Exchange mail flow, SharePoint/OneDrive permissions, and Teams collaboration.
• Configure and manage Microsoft Purview compliance features, including DLP policies, eDiscovery, and Conditional Access controls.
• Automate user provisioning, licensing, and tenant administration using PowerShell.
• Participate in Microsoft 365 migrations, onboarding, and infrastructure upgrades.
• Develop Standard Operating Procedures (SOPs), documentation, and provide mentorship to Tier 1/2 technicians.
• Recommend and implement solutions for Conditional Access, Multi-Factor Authentication (MFA), and Microsoft Purview features.
• Interface directly with Microsoft Premier/Unified Support for complex technical issues.
• Collaborate with the cybersecurity team to manage security aspects of Microsoft 365 installations.

Required Qualifications

• Proven experience as an M365 Administrator, with advanced knowledge of Exchange Online, SharePoint, OneDrive, Teams, and Microsoft 365 security/compliance tools.
• Strong PowerShell scripting skills for automation and tenant management.
• Hands-on experience with Microsoft 365 migrations and infrastructure upgrades.
• Knowledge of Conditional Access, MFA, and Microsoft Purview (DLP, eDiscovery).
• Excellent problem-solving, analytical, and communication skills.
• Experience mentoring and guiding junior technical staff.

Preferred Qualifications

• Microsoft 365 certifications such as MS-100, MS-101, or MS-500.
• Experience managing security and compliance in enterprise environments.
• Exposure to large-scale Microsoft 365 tenant environments.

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