Job Summary
We are seeking an experienced MES Support and Implementation Engineer with strong expertise in SQL, manufacturing domain processes, and Dassault Apriso MES (2017/2019). The role involves supporting, maintaining, and enhancing Manufacturing Execution System (MES) applications, ensuring smooth plant operations, and delivering plant-specific MES solutions.
Roles & Responsibilities
- Provide L2/L3 support for existing MES applications by analyzing, prioritizing, and resolving support tickets and production issues.
- Design, develop, and implement plant-specific MES functionalities using Dassault Apriso 2019.
- Support testing and validation of enhancements, bug fixes, and hot patches in Simulation and Integration environments.
- Raise Problem Records (PRs) and Change Requests (CRs) when issue resolution requires code or configuration changes.
- Collaborate with cross-functional teams including BI, ERP, CBS IT, and MQ teams to resolve integration-related or cross-system issues.
- Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Ensure timely resolution of user-reported incidents and provide effective end-user support.
- Contribute to continuous process improvement initiatives to enhance system stability, performance, and user experience.
Required Technical / Functional Skills
- Strong proficiency in SQL
- Hands-on experience in Manufacturing Execution Systems (MES)
- Experience in Dassault Apriso (2017/2019) development and support
- Good understanding of manufacturing domain processes (production, quality, inventory, etc.)
- Experience in application support and incident management