Issue response and management through ticketing systems, adhering to the established processes
For the ongoing deployments and developments, collaborate with business/end users to elicit, author, review, and improve user stories
Escalate and follow-up in a timely manner on any issues that might affect the overall project quality
Build relationships with customers, patients and end users by answering service (non-clinical) questions
Administer application user creation, user training, compendium building, SOPs and training documentations, production support, troubleshooting and monitoring
Have customer first mindset and be accountable for application support of public facing customer portals and internal MFG applications.
Manage Customer Deliverables and timely reporting
Support of POMS MES system.
Required Skills
Hands on experience on Pharma MES system. Prefer to have POMSnet Manufacturing execution System experience.
Experience with Validation Testing practices in GxP environments.
Knowledge on control systems operation.
Should possess good communication and analytical skills
Should have extensive exposure to Change Management process.