We are seeking a Manufacturing IT Support Engineer with strong technical and functional expertise to support our manufacturing IT systems. The ideal candidate will have hands-on experience in .NET development, SCADA systems, database management, and IT service management. The role requires excellent stakeholder management, problem-solving skills, and a proactive approach to issue resolution in a manufacturing environment.
Required Technical & Functional Skills
- Strong .NET development experience (including .NET Core, .NET Framework, ASP.NET, VB.NET).
- Experience with SCADA platforms and manufacturing IT systems.
- Solid knowledge of database technologies (SQL Server, Oracle).
- Familiarity with ServiceNow or similar ITSM tools, including Incident, Problem, Change, Service Level Management, and Knowledge Management processes.
- Proven ability to triage and resolve issues, coordinating with cross-functional teams.
- Strong stakeholder management skills; ability to provide updates and assist in preparing operational reports.
- Excellent communication skills for interacting with SMEs, suppliers, OEMs, and business stakeholders.
- Experience supporting manufacturing customers is highly desirable.
Roles & Responsibilities
- Monitor and resolve day-to-day incidents using ServiceNow or similar ITSM tools.
- Interact with IT and business users to understand and resolve functional issues.
- Triaging issues and coordinating with cross-functional teams for timely resolution.
- Follow IT service management processes, including Incident, Change, Capacity, and Problem Management.
- Ensure agreed SLA levels are met and maintain quality of delivery at all times.
- Collaborate with SMEs on functional and technical issues.
- Coordinate communications between suppliers, OEMs, and internal stakeholders.
- Track and report progress of issues and development tasks to stakeholders.
- Develop functionalities as per customer requirements, ensuring alignment with business processes.
- Share knowledge and assist in knowledge transition within the team.
Qualifications
- Proven experience in .NET development and manufacturing IT support.
- Strong understanding of IT service management frameworks.
- Ability to work independently and within a team in a fast-paced manufacturing environment.
- Strong analytical, problem-solving, and organizational skills.