Key Responsibilities

1. Techno-Functional Expertise

• Configure and support Manhattan WMS (Active, SCALE, or WMOS) modules.
• Lead system configuration, tuning, and performance optimization.
• Write, review, and validate technical and functional specifications for:

  • Customizations

  • Reports

  • Interfaces and enhancements

• Support WMS upgrades, patches, and custom developments.
• Troubleshoot complex functional and technical issues across inbound, outbound, inventory, and labor workflows.

2. Solution Design & Implementation

• Lead end-to-end WMS implementations, enhancements, and upgrades.
• Translate warehouse operational requirements into system configurations.
• Design and optimize workflows for:

  • Receiving and putaway

  • Picking and packing

  • Shipping and cross-dock

  • Inventory and labor management

• Advise on system architecture, configuration strategy, and scalability.

3. Integration & Technical Development

• Collaborate with developers on:

  • APIs

  • Middleware

  • EDI integrations

• Design and support integrations between WMS and:

  • ERP systems

  • TMS

  • Automation systems

  • External partners

• Utilize SQL, PL/SQL, Java, or scripting for data analysis, troubleshooting, and custom solutions.

4. Business Process Alignment & Compliance

• Align WMS workflows with business, finance, and supply chain requirements.
• Translate finance and compliance requirements into system solutions.
• Ensure processes comply with SOX and local regulatory standards.
• Define and track supply chain KPIs to drive continuous improvement and operational excellence.

5. Stakeholder Engagement & Enablement

• Work closely with warehouse managers, supply chain leaders, and IT teams.
• Act as the go-to subject matter expert for WMS optimization and issue resolution.
• Conduct:

  • Requirement gathering workshops

  • Gap analysis sessions

  • Process mapping and documentation

• Provide training and change management support for end-users, finance teams, and IT staff.

Required Skills & Qualifications

Functional & Domain Knowledge

• Strong understanding of warehouse operations:

  • Receiving

  • Picking

  • Shipping

  • Inventory management

• Experience with supply chain KPIs and process optimization.

Technical Skills

• Hands-on experience with Manhattan WMS (Active, SCALE, or WMOS).
• Strong knowledge of SQL / PL-SQL, with exposure to Java or scripting.
• Experience with API, EDI, and integration frameworks.
• Ability to analyze data flows in and out of WMS systems.

Soft Skills

• Strong documentation and process mapping skills.
• Excellent communication and stakeholder management abilities.
• Proven experience in training, change management, and user adoption.
• Analytical mindset with a problem-solving approach.

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