Roles and Responsibilities 

• Manage BAU (Business As Usual) Service Delivery for Mainframe OS/Storage in a Technical Capacity
• This is for a pure Technical Hands-On role and not for a Team Lead Position
• Work on Daily Basis with Client/Customer Mainframe OS-Storage SMEs/Peers
• Work on MI (Major Incidents) / P1 (Priority-1) and lesser Tickets as a part of BAU Support
• Work on Problem/RCA and Change/CMR Tickets during the weekends.
• Support Mainframe Projects (HW Upgrade, OS Upgrade, ISV Products upgrade etc…) as per needs.
• Ensure Mainframe System Availability @ 99.99% and work towards meeting agreed SLAs
• Provide 24 x 7 ON-CALL support as is the norm in BAU Service Delivery Role

 

Required Qualifications

• Minimum 5+ years of hands-on technical experience as a Mainframe zOS & Mainframe Storage Admin
• Prior experience working in a large Mainframe setup of minimum 5,000 MIPS and above.
• Bachelor's or Master's degree in Computer Science, Information Tehnology, or a related field.