Must-Have Technical / Functional Skills

• Extensive hands-on experience with the Microsoft 365 Suite in an administrative capacity.
• Strong troubleshooting skills with the ability to quickly analyze, diagnose, and resolve issues end-to-end.
• Experience opening and managing support cases with Microsoft for escalated or complex issues.
• Experience with SharePoint App Registration and Azure AD App Registration.
• Significant experience administering Exchange, OneDrive, SharePoint, Teams, Yammer, Stream, Viva, and Office in large M365 environments.
• Architect-level knowledge of SharePoint and 2+ years of Microsoft Teams administration experience.
• Strong experience creating and troubleshooting PowerShell scripts for automation and administration across M365 services (SharePoint, Teams, Exchange, M365 Groups, Azure AD, licensing, etc.).
• Hands-on experience with the Power Platform (Power Apps, Power Automate, Power BI).
• Ability to quickly adapt to changes in the M365 ecosystem, understand newly released features, and design action plans for tenant and user impact.
• Stay current on M365 availability, reliability, performance, operations, compliance, and security capabilities.
• Experience with File Share → SharePoint Online / Teams / OneDrive migrations using tools like ShareGate and the SharePoint Migration Tool (SPMT).
• Ability to document system standards, enforce governance policies, and review M365 solutions for tenant compliance.
• Experience working within an Agile Scrum team and understanding Agile methodologies.
• Willingness to support after-hours work for critical issue resolution.
• Excellent communication and interpersonal skills, with the ability to articulate and solve complex technical issues.
• Highly organized with a strong attention to detail.

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