Roles & Responsibilities

• Test and review newly designed learning lessons from enterprise designers against a standard checklist.
  
• Ensure that each lesson works on the United enterprise operating system and browsers and appropriately passes SCORM details to the learning management system.
• Support the learning management team on the testing of new system configurations. This work will be executed by conducting specific use case testing provided by the team.
• Based on new content or configuration release, serves as a central point of contact for changing Help Hub articles for the Help Desk agents.
• Ensure consistency across all updated and newly created articles
  
• Builds Instructor-led courses and sessions, based on requirements from enterprise training leads.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
  
• Experience with help desk case systems or knowledge management systems.
  
• Knowledge of enterprise learning management systems.
  
• Knowledge of help desk case systems or knowledge management systems.
• Experience with Cornerstone on Demand (CSOD) learning management system.
  
• Experience with United's Help Hub case system.
  
• Knowledge with Cornerstone on Demand Learning Management System (LMS).

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